Shipping policy

Shipping Policy | River Minami

 

At River Minami, we take pride in the quality of our products and ensure every order is handled with care.

Processing Time

All orders are processed and dispatched from our UK studio within 1–2 business days. Once your order is on its way, you will receive a shipping confirmation email containing your tracking information (where applicable).

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United Kingdom Shipping

We use Royal Mail to ensure your silk arrives safely.

  • Royal Mail 2nd Class: Standard delivery within 2–3 business days.

  • Royal Mail Tracked 24/48: Trackable delivery within 1–2 business days.

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International Shipping

We ship worldwide using reliable standard and tracked services. Delivery times vary by country and may be affected by local customs processing.

USA Orders

  • All duties and taxes are included (DDP) in your delivery charge.

  • There are no hidden fees or additional charges upon arrival.

EU Countries

  • Orders are shipped from our UK studio.

  • Please note that local sales tax (VAT) and customs duties may be applied by your local postal service before delivery.

  • These fees are the legal responsibility of the recipient. If these fees are not paid, the parcel will be returned to us.

Rest of the World

  • The recipient is responsible for any local import taxes, duties, or customs fees applied by their country’s customs office.

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Important Information

  • Customs & Delays: While we dispatch orders quickly, River Minami is not responsible for delays caused by the carrier or customs processing in the destination country.

  • Correct Address: Please ensure your shipping address is correct at checkout. We cannot be held responsible for items delivered to an incorrect address provided by the customer.

  • Unclaimed & Refused Parcels If a parcel is returned to River Minami because customs fees were unpaid, the recipient refused delivery, or it was not collected from the local post office:

    • Refunds: A refund for the cost of the goods will be issued only once the parcel has been safely returned to our studio in its original, resalable condition.

    • Shipping Costs: Please note that the original shipping charges are non-refundable. These costs have already been paid to the carrier and cannot be recovered.

    • Re-delivery: If you would like us to send the item again, a new shipping fee will apply.

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Questions & Support

We want you to love your River Minami product. If you have any questions about your delivery or if there is any problem with your order, please contact me directly at:

📩 shop@riverminami.com

I aim to respond to all inquiries within 24 hours.